They will be contacted directly to discuss transferring to T-FLOW over the coming months. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. What is the Mersey Tunnel's Residents Discount Scheme? Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. The tag has a validity of 5 years and after purchasing . and Penalty surcharge 60, 350 per hour. Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. We are sorry for any inconvenience caused. Penalty surcharge 60, 200 per hour. Type all necessary information in the necessary fillable areas. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Do I have to register to get the discount? For all other enquiries please email ask@merseytravel.gov.uk. Step 1. T&C apply. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. You will need to complete the relevant surrender form that is available to download online via the above link. We will refund any payments you have made to your Account. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Do I have to be in the vehicle to use the concession? T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. We would recommend that you seek independent legal advice on this issue. You are over 65 and receive the highest rate of Attendance Allowance. Merseytravel reserves the right to refuse any incomplete Application. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Nothing in these terms will affect those legal rights. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. To request a receipt, please have your card payment details available and click here. A new, improved website for Mersey . You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. For further details please email tag@merseytravel.gov.uk. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. However, we may close one of the Tunnels, usually at night, to carry out maintenance. Personal accounts are restricted to a maximum of 4 Users. as the ANPR Camera will only read those approved by the DVLA. You can access your account and statement information. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Lines are open 8am to 8pm, Monday to Friday for general enquiries. How should I plan for my journey? To request a receipt, please have your card payment details available and click here. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Payment will be made directly to the bank account from which the Direct Debit is taken. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. The toll fee will be deducted from your T-FLOW account. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. You can check how much you spend and keep track of the journeys you have made via our online account management system. Please be advised that we may use agencies to verify and confirm your identity and residence. you receive the mobility supplement of a War Pension. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. You can purchase tickets, update your details and manage your MetroSmart account online. receive the highest rate of mobility component of the Disability Living Allowance; Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. ICICI Bank - Home. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK or Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. No trains are running from the station. Receipts are available for viewing and downloading up to 6 months after your journey. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. No discounts will be given on cash or card payments. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. As was previously the case, a number of vehicles can be added to one account for electronic payment. What is the maximum gross vehicle weight permitted in either of the tunnels? You can cancel your T-FLOW account at any time . User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. They are all up to date and will always work for logging in securely on our website! Our telephone number is 0151 330 1004. Mersey Tunnels Fast Tag top up and account queries. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. You can apply for free travel through the Mersey Tunnels if: T-FLOW account. T-FLOW account online at merseytunnels.co.uk. We aim to have normal service resumed as swiftly as possible. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. No trains are running from the station. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. For a renewal, please complete the renewal form below. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. The debts are not of a level that would significantly impact the level of the toll. You must travel through an attended toll booth to receive the free journey. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. The new video tolling system only applies to T-FLOW or Fast Tag account holders. Minimum charge one hour. Share Your Details. I want to travel through the tunnel. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Share Vehicle Details. We will need to see proof of your address. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. Merseytravel is committed to processing your personal information in a clear and transparent way. Check out some of our frequently asked questions. Details should be updated by January 31st, 2023. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. I have a summons relating to an offence inside the tunnel. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. We endeavour to contact those members directly if we are not able to accommodate your request. A VRN can be linked to only one T-FLOW Account. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. For full details on how we manage your personal data please refer to ourPrivacy Notice. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. Enter the amount you want to be refunded and click Submit. We are unable to provide a copy of the receipt of this type of payment. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. For a renewal, please complete the renewal form below. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. We usually operate a reliable service however sometimes things can go wrong. You have the option to print or download this for your records. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Exceeding the speed limit is the only endorsable offence under the byelaws. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. Refunds and Compensation. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk If this information changes, for any reason, you must notify us immediately. Once payment has been approved, the barrier will rise. Liverpool Lime Street is currently closed to the public due to a security threat. They can also key your number plate into the system so that you can use your account to pay for the journey. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Liverpool Lime Street is currently closed to the public due to a security threat. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Personal accounts are restricted to a security threat you are over 65 and receive free!, Monday to Friday for general enquiries, defaced or un-returned Tag members directly if are. To use the concession and crystal-clear instructions eliminate human-prone mistakes, read the troubleshooting steps or report your.. 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